In case a product ordered is damaged or has a manufacturing defect or a wrong product has been delivered, we would request you to please take a photograph of the damaged product/s and contact our customer service team at email@example.com within 24 hours of receiving the order. Please retain all packaging materials, original invoice and the product/s until a set of instructions from us regarding the same is received.
In case of any other complaints regarding the delivered package, email us at
firstname.lastname@example.org within 24 hours of receiving the product and we shall act on it within
Note:“Please make sure that products are returned with the tags and the packaging intact, in an unwashed and undamaged condition. Refund/replacement shall be issued after a thorough quality check of the product(s)”.
In case of product return, we will issue a refund once we receive the product back at our office.
Cancellation: If the customer wants to cancel the order, then 10% of the total order amount shall be deducted as admin / processing fees, and the balance 90% of the total order amount will be refunded back to customer.